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This Privacy Policy explains how The Green Table Pizza ("we," "us," or "our") collects, uses, stores, and protects your personal information when you visit Our Website. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and transparently.

By using or accessing our website, you agree to the practices described in this policy. This includes how we gather information, the purposes for which it is used, and your rights regarding your data. Please read this policy carefully to understand how your information will be treated.

If you have any questions or concerns about our data handling practices, please do not hesitate to contact us using the information provided on the Site.

1. Information We Collect

To provide you with our services and improve your experience on Our Website, The Green Table Pizza collects several types of information. This data is collected either directly from you or automatically through your interactions with the Site.

• Personal Information: This includes details you provide when creating an account, placing an order, or contacting us. Examples include your full name, phone number, email address, and any other information you voluntarily submit.
• Order Details: To process and fulfill your orders, we collect information such as your delivery address, order history, and payment method. Please note that for your security, we do not store any sensitive payment details such as credit or debit card numbers. Payment processing is handled securely by our trusted third-party provider, PesaPal.
• Usage Data: When you browse our Site, we automatically collect technical data including your IP address, browser type and version, operating system, pages visited, time spent on the Site, and other diagnostic data. This information helps us analyze usage patterns and improve Site functionality.

We use cookies and similar tracking technologies to collect some of this data as described further in our Cookie Policy.

2. How We Use Your Information

The Green Table Pizza values your privacy and uses the information we collect from you responsibly to enhance your experience and provide you with the best possible service. Specifically, we use your information for the following purposes:

• Order Fulfillment: We use your personal and order information to process, prepare, and deliver your orders accurately and efficiently. This includes verifying payment details, coordinating delivery or pickup, and managing any order-related issues.
• Communication: With your consent, we may send you important updates, special offers, promotions, or newsletters about our products and services. You can opt out of these communications at any time by following the unsubscribe instructions provided in the emails or contacting our support team.
• Website and Service Improvement: Usage data and feedback help us analyze how visitors use our Site and services. This information enables us to enhance our website’s functionality, fix bugs, and develop new features that better meet your needs.
• Customer Support: Your information helps us respond effectively to your questions, complaints, or requests for assistance. Providing personalized and timely support ensures a positive experience for all our customers.

We do not share your personal information with third parties for their marketing purposes without your explicit consent.

3. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and collect information about how you interact with the Site. Cookies are small text files stored on your device by your web browser.

Specifically, we use cookies to:

• Remember your login status and personalize your experience.
• Track website usage patterns and analyze traffic to improve site functionality and performance.
• Enable essential features such as shopping cart functionality and order processing.

You have the option to disable or block cookies through your browser settings; however, please be aware that doing so may affect the usability of certain features or prevent the Site from functioning as intended. For example, you may experience difficulties completing orders or saving your preferences.

By continuing to use our Site without changing your browser settings, you consent to our use of cookies as described in this policy.

4. Sharing Your Information

At The Green Table Pizza, we respect your privacy and are committed to protecting your personal information. We do not sell, trade, or rent your personal data to third parties for their marketing purposes.

However, to provide you with our services effectively, we may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, and managing communications. These service providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using it for any other purpose.

Additionally, we may disclose your personal information if required to do so by law or in response to valid legal requests from government authorities, such as subpoenas, court orders, or other legal processes.

We may also share information when necessary to protect the rights, property, or safety of The Green Table Pizza, our users, or the public.

5. Data Security

The Green Table Pizza takes the security of your personal information seriously. We implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

These measures include encryption, secure servers, access controls, and regular security assessments to help ensure the confidentiality and integrity of your information.

However, please be aware that no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any account credentials or passwords associated with our Site and should notify us immediately if you suspect any unauthorized use of your account.

6. Your Rights

The Green Table Pizza respects your rights regarding your personal information and is committed to ensuring transparency and control over your data. Depending on applicable laws and regulations, you may have the following rights concerning your personal data:

• Access: You have the right to request access to the personal information we hold about you and receive a copy of that data.
• Correction: If you believe any of your information is inaccurate or incomplete, you may request that we update or correct it.
• Deletion: You can request that we delete your personal data, subject to certain legal or operational exceptions where retention is necessary.
• Opt-out: You may opt out of receiving marketing emails, newsletters, or promotional communications at any time by following the unsubscribe link provided in those communications or by contacting us directly.

To exercise any of these rights, please contact us using the details provided in the Contact Us section. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

7. Children’s Privacy

The Green Table Pizza is committed to protecting the privacy of all users, including minors. We do not knowingly collect, store, or use any personal information from individuals under the age of 18 without verifiable parental or guardian consent.

Our website and services are intended for use by adults and individuals who are at least 18 years old. If we become aware that we have inadvertently collected personal data from a child under 18 without proper consent, we will take prompt steps to delete such information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately using the contact information provided on our Site so we can take appropriate action.

8. Changes to This Policy

The Green Table Pizza may update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. When we make material changes, we will revise the effective date at the top of the policy and notify users by posting the updated version on this page.

We encourage you to review this page periodically to stay informed about how we collect, use, and protect your personal information. Continued use of our website and services after any changes signifies your acceptance of the updated Privacy Policy.

If you do not agree with the updated terms, you should discontinue using the Site and our services.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please do not hesitate to reach out to us. We are committed to addressing your inquiries promptly and ensuring your privacy is respected.

Email: info@thegreentablepizza.co.ke
Phone:+254 701 091 194
Business Hours: Everyday, 7:00 AM – 11:00 PM EAT

We appreciate your trust in The Green Table Pizza and look forward to assisting you.